Penchin Global Services Limited (“Penchin Group”, “we”, “our”, “us”) respects your privacy and is committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.penchingroup.com (the “Site”) or otherwise interact with our services.
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1. INFORMATION WE COLLECT
a. Personal Data You Provide
• Name, e-mail address, phone number, postal address, job title and CV when you apply for employment.
• Business contact details when you request quotes, subscribe to newsletters or download resources.
b. Automatically Collected Data
• IP address, browser type, operating system, referring URLs, pages viewed, time spent, device identifiers and other usage details collected via cookies, log files, pixels and similar technologies.
c. Sensitive Data
We do not intentionally collect sensitive personal data (e.g., racial origin, health information). If you voluntarily provide it, you consent to its use in accordance with this Policy.
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2. HOW WE USE YOUR DATA
We use personal data to:
• Respond to inquiries, provide quotes or process job applications.
• Deliver marketing communications you have opted into.
• Improve Site functionality, security and user experience.
• Comply with legal, regulatory or contractual obligations.
• Detect and prevent fraud or other misuse.
Legal bases under Nigerian Data Protection Regulation (NDPR) and GDPR where applicable: consent, contract necessity, legitimate interests and legal obligations.
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3. COOKIES & TRACKING TECHNOLOGIES
We use strictly necessary, performance and marketing cookies. You can manage preferences via the cookie banner or browser settings. Refusing cookies may affect Site performance.
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4. DATA SHARING & DISCLOSURE
We never sell personal data. We may share it with:
• Service providers (hosting, CRM, analytics) bound by confidentiality.
• Professional advisers, auditors or legal authorities when required.
• Business partners only after obtaining your explicit consent.
All third parties are required to use appropriate security measures.
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5. INTERNATIONAL TRANSFERS
Where data is processed outside Nigeria, we will ensure adequate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
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6. DATA RETENTION
We retain personal data only as long as necessary for the purposes stated or to comply with legal obligations:
• Marketing data – until you unsubscribe plus 30 days.
• Job applications – 12 months after the recruitment cycle ends unless you consent to longer retention.
• Analytics data – 26 months.
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7. SECURITY MEASURES
We apply administrative, technical and physical safeguards—TLS encryption, role-based access controls, regular penetration testing and staff training—to protect against unauthorised access, alteration, disclosure or destruction.
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8. YOUR RIGHTS
You may:
• Access, correct, delete or restrict processing of your data.
• Object to processing or request data portability.
• Withdraw consent at any time without affecting prior processing.
• Lodge a complaint with Nigeria’s NDPC or your local supervisory authority.
Requests should be emailed to privacy@penchingroup.com. We will respond within 30 days.
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9. CHILDREN’S PRIVACY
The Site is not directed at children under 13. We do not knowingly collect information from minors. If such data is discovered, it will be deleted promptly.
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10. THIRD-PARTY LINKS
Our Site may contain links to third-party sites; we are not responsible for their privacy practices. Review their policies separately.
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11. CHANGES TO THIS POLICY
We may update this Policy periodically. Revisions will be posted on this page with a new “Last Updated” date. Continued use of the Site after changes constitutes acceptance.
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Thank you for trusting Penchin Group with your information.
